Messages get sent out regularly from Facebook, e-mail, SMS or Whatsapp saying they come from Basic-Fit. These often ask for your personal details. These are bogus e-mails that do not come from us. These messages are often sent for Spam or Phishing purposes, or to get you to buy paid services.
This is how you can recognise fake e-mails
- The message often urges you to make a payment, or makes you an offer which is too good to be true, which coerces you into taking action
- When you click on the link, you do NOT land on a Basic-Fit website. If you hover over the link with your mouse, you will see that the website does not start with www.basic.fit.com.
- Often, the messages contain spelling mistakes and the salutation is not personal
- The e-mail is either all about or almost all about a promotion or something you can win, which may sound too good to be true
- The e-mail asks you to share your bank or personal details, which is something Basic-Fit NEVER does
What to do if you receive a fake e-mail?
Send the fake e-mail, preferably as an attachment, to Basic-Fit at service.clientele@basic-fit.fr. This helps us find the culprits and prevent fake e-mails in the future.
Bogus offers we are aware of
Fake membership sales
There are currently individuals selling fake memberships through Telegram and the e-commerce platform Le Bon Coin.
Beware of these cases where you come across a subscription that would be sold to you at a reduced price, much lower than the price of the Basic-Fit annual membership. These might be pirated memberships that may belong to some of our members. If you have any doubts, you can ask our customer service department for advice.
Fraudulant email - Free membership
There is currently an e-mail doing the rounds that links to wineenwaardebon-nl.com offering free Basic-Fit membership. It is designed in the Basic-Fit colours and uses our logo. This is now being sent by the following email info@123box.net
Fraudulent email - subscription deactivated
At the moment, a fraud is circulating in the name of Basic-Fit. An e-mail tells you that your subscription has been deactivated and asks you to update your payment details in order to reactivate the subscription. This email is not from Basic-Fit; it's a scam. Do not click on the link, and if you have any doubts, you can seek advice directly from your club. We're counting on your vigilance!
Becoming a member of Basic-Fit online is only possible through our own website www.basic-fit.com and NEVER through external sites! Never fill in your details on a website that isn’t Basic-Fit’s website such as this wrong link: http:/ lp.amazando.net/new-fitness-basic-nl/#/DataEntry_31720