Because there is no other Basic-Fit club with 5km where you can do Live Group lessons, we will automatically stop the Live Group Lessons Extra for you on January 1st, 2021.

What now?

Q: My Live Group Lessons Extra has been discontinued, how does this affect my membership?

A: We will process the correction in your account so that you will no longer pay for the live group lessons. Depending on your membership and payment term, you will receive a correction or refund. It is possible that the correction will have just crossed with the direct debit but we will automatically adjust it for you so you don't pay too much. You don't have to do anything for this to happen.

Q: The Live Group Lessons Extra has been discontinued for me, but I still want to go to another club to follow the Live Group Lessons.

A: To undo the stop, you can turn on the Live Group Lessons Extra in My Basic-Fit. Go to "Membership" in the main menu and turn the Extra back to green so you can continue to take your favorite classes, but at a different club.

Q: What clubs are offering GXR Live in my area?

A: If you go to the section "find your club" and select the filter Live GX, you can see all the clubs offering Live group classes in your area.

Q: Will the virtual lessons continue to exist?

A: Yes, all of the virtual group lessons will continue.

Q: Which lessons will replace the live group lessons?

A: We are continuously analyzing and monitoring the virtual group lesson offerings and replace the live group lessons that stop for an appropriate virtual lesson.

Q: I have a question, what can I do?

A: If after this information you have any questions regarding your Basic-Fit membership, feel free to contact customer service.

Q: I am not really happy with this change and would like to cancel my Basic-Fit membership.

A: We understand. Feel free to contact customer service to discuss your membership.

Fortunately, as a Basic-Fit member, you can still use a lot of our other great tools!

• Train at home with the Basic-Fit app
• GXR On-Demand: our video platform with 150 group lessons that you can do at home
• Audio Workouts & Podcasts: to make your fitness experiences even more fun!